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Need some help

Tree Topper

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So i broke out the brand new 372xp x-torq today at work.........filled it with bar oil, mixed the gas at 50:1, filled it up, put grease in the bar tip, all the usual stuff. Then i started it up and let it warm up for about 5 mins and it sounded good. Felled 2 small trees :About 6"-7" thick. Then i started to buck them up om the ground and the seconds i cut through the first log and depressed the trigger the chainsaw stalled!!! I tried to start it back up and it wouldnt start. Went to the truck and grabbed the back-up saw and started bucking the trees. After about 10 mins i tried the 372 and it fired up so i gassed it for about 10 seconds and let it idle for a min, i started logging up the tree and it ripped straight through the wood like like butter but again once i got through and depressed the trigger it stalled out again! WTF! it wouldnt start back up. I took the cover off and the carb and the filter look brand new just as they should! and again it wouldnt start!
:confused:Please someone give me a suggestion i figured if anyone would know if there was a simple fix it would be 1 of you guys.
 

WoodChuck'r

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Hmm.


Honestly I'm not all that sure. Seems kind of odd for a brand new saw.


Did you buy it from a dealer....?? If they're close by it might be best to have them take a look see be it the saw is under warranty.
 

Tree Topper

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i bought it online from a dealer, ive seen a couple things since i started searchin online about it maybe being the "L" and "H" screw settings. 1 said to turn both screws all the way in clockwise then give them both 1 full turn out counter-clockwise and it should start right up? I have 3 more trees tomorrow and it will take way longer with my back-up saw so i'll let you know if it works.
Hmm.


Honestly I'm not all that sure. Seems kind of odd for a brand new saw.


Did you buy it from a dealer....?? If they're close by it might be best to have them take a look see be it the saw is under warranty.
 

Denis Gionet

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Let's see if I understand. You just bought a saw, online, from a dealer. He didn't fire it up and adjust if for you ? He didn't test-run it and adjust the carb and make sure everything was alright ?

Is this your first saw by chance ? Something just doesn't sound right here. If I were you I'd bring it back to that dealer, or any Husky dealer and explain it to him, and ask him to verify it for you. Pay whatever it takes, you don't want to burn it just because initial setup wasn't done on it.
 

jrepairsk70e

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I think there was an issue with some ign coils heating up and failing then after a cool down would produce spark again . maybe Spike 60 will chime in on this one ,he would know any issues that might pertain to this model :chainsaw:
 

Wigglesworth

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Sounds like most likely the carb needs adjusted. The X-torq saws take a splined tool to adjust thru the full range of adjustment. With the splined tool, turn the screws in until seated, then out 1 full turn. That should get you close.
 

Tree Topper

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im gonna try that tomorrow, i have also been reading alot about people saying the they have the same probs and alot of them say it was because of the gas tank vent not alowwing air in.
Sounds like most likely the carb needs adjusted. The X-torq saws take a splined tool to adjust thru the full range of adjustment. With the splined tool, turn the screws in until seated, then out 1 full turn. That should get you close.
 

jacob j.

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Like Jeremy said, it needs more fuel. The X-Torq saws are extremely lean from the factory.
 

NORMZILLA44

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I agree with Jeremy, and J.J, we just had the same thing happen to a new ms 261, though different saws, similar issue, other then it would restart. But it needed a carb adjustment, even new. I used to think they all came ready to rip, until I listened to friends here, then put my ear to a brand new ms460 we got at work. If I would have let it set the way it was, new it may not be running today, it was to lean.
 

Tree Topper

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We"ll See

Well right now its at 1 of the local warrenty service places near me,.....well actually its not that close had to drive 45 mins to drop it off cuase the local guy who is 5 mins away listen to what i said was happening and after i told him it was a brand new 372 x-torq he told me to "take it to ACE hardware!"....so i asked him why he couldnt just do it cause he is the closest Premium shop to me and he just repeated that "Ace will get me fixed right up" and hung up:huh:. So i took it to Ace and dropped it off and there service guy wasnt in and after sitting there for 2 days there service guy called me and said he couldnt touch it because they are not a warrenty service location:cry:. So i took it to the closest Premium service and dealer that is 45 mins away and its been there since wensday and havent heard a word. i told the guy that it will start right up and rev and idle like a dream but it overheats and shuts off after the first 3 cuts so and he looked at me like i was crazy so hopefully they dont just start it up tune it and give it back, im gonna ask them to make a couple cuts with it when i pick it up to make sure its ok. Sceduled to pick it up tomorrow though so fingers crossed. But the thing that has me worried is that the guy i called first who refused to work on it almost seemed like he knew what was wrong with it and thats why he didnt take it on?:wtf: I"ll throw up a video of it makin some cuts when i get it back and let you all know what they say it was. Thanks for the thoughts and ideas.
 

Tree Topper

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Un f'kn real

So i finally just heard back about my Brand New 372 x -torq................Piston and cylinder are fried and they want $700 to fix it and husqvarna said it was the gas to oil mix that burned it up and they wont cover it! Which is bull✖✖✖✖ because i use the same mix in all 4 of my saws and no probs with any of them, Normal 50:1 with prem gas, alil sta-bil and husky oil, very simple! When they told me that i went out to the shed and pulled the 142 i have apart and its not burned up at all! and that has some hours on it compared to the Brand New 372 which has less then 1 hour on it! Anyway since the saw wont be covered anyway im gonna just repair it myself, so if anyone can help me find an inexpensive piston and cylinder kit it would be much apprec. I found 1 on ebay for about $75 for an aftermarket kit but i really would rather fix it right then throw some cheap aluminum bs in it, if anyone can help out i would be very thankful.
 

Tree Topper

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So i finally just heard back about my Brand New 372 x -torq................Piston and cylinder are fried and they want $700 to fix it and husqvarna said it was the gas to oil mix that burned it up and they wont cover it! Which is bull✖✖✖✖ because i use the same mix in all 4 of my saws and no probs with any of them, Normal 50:1 with prem gas, alil sta-bil and husky oil, very simple! When they told me that i went out to the shed and pulled the 142 i have apart and its not burned up at all! and that has some hours on it compared to the Brand New 372 which has less then 1 hour on it! Anyway since the saw wont be covered anyway im gonna just repair it myself, so if anyone can help me find an inexpensive piston and cylinder kit it would be much apprec. I found 1 on ebay for about $75 for an aftermarket kit but i really would rather fix it right then throw some cheap aluminum bs in it, if anyone can help out i would be very thankful.
Need to find a good Service guy around me so if any of you are from Texas let me know.
 

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